Customer Service Agent $16.10 p/h to start  

    Full-time, $16.10 p/h
    Shifts will vary from Monday – Friday, 7 am – 6 pm
    Must be able to work out of three locations in Boise, Meridian, and Caldwell
    Great Temp-to-hire opportunity with a local bus transportation company

DUTIES:

    Delivers outstanding customer service to the public by providing transit route, schedule, fare, and policy information
    Represents company to the public in a professional manner
    Documents customer comments, complaints, and suggestions in a non-judgmental manner
    Enters data into company software systems for compliance and informational reporting
    Processes bus pass sales and invoicing
    Assists with ACCESS/ADA Ride eligibility documentation
    Monitors and stocks bus schedule inventory at community sites/outlets
    Formulates trip plans via written or verbal communication
    Assists customers with lost and found items
    Manages trip requests, negotiates times and aligns customers with available regional transportation options to best fit their needs
    Manages and processes incoming and out-going mail and packages including bid responses
    Processes pass sales for walk-ins, over the phone, by mail or via invoice
    Maintains a professional and courteous demeanor at all times
    Assist with monitoring the volunteer ride requests
    Monitors non-emergency medical trips to ensure all are scheduled for the following day
    Data entry for new clients including adding clients, make revisions to client information, complete reservations and/or cancellations using licensed software for all services
    Navigate and assist persons with information regarding the fixed route system by using the licensed software
    Navigate and assist clients with the mobile ticketing services
    Holds confidential discussions with Transportation Services Manager as needed
    Other duties as assigned

REQUIREMENTS:

    Employees will be required to rotate working Saturdays from 8 am – 5 pm and work a brief shift on Sunday for 30 minutes starting after 5pm
    Schedules for the Sunday shift will rotate in conjunction with Saturday shifts (these can be done remote or at the office
    High school diploma or equivalent
    One (1) year customer service or public transit experience
    Ability to be patient and understanding with the public both in person and on the telephone
    Strong attention to detail
    Proficient in the operation of multi-telephone line phone system
    Knowledge of Ada and Canyon County landmarks and roads
    Ability to read a map via printed or electronic media
    Basic computer skills including Microsoft Office
    Ability to type 35 words per minute
    Basic math skills
    Ability to speak, write, and understand English
    Strong verbal and written communication skills
    Must be willing and able to work all service hours and at alternate locations

Why work for Personnel Plus, Inc.

    As the area's largest Staffing Service, we value adding you as a member of our great team
    Your application will be considered for many urgent openings
    Apply Today - work today
    Flex pay - choose Direct Deposit, pay card, or paper check
    Health Benefits - Medical, Dental, Vision, Disability, Life Insurance
    Referral Hiring Incentives
    We never charge a fee