DUTIES:
Delivers outstanding customer service to the public by providing transit route, schedule, fare, and policy information
Represents the company to the public in a professional manner
Documents customer comments, complaints, and suggestions in a non-judgmental manner
Enters data into company software systems for compliance and informational reporting
Processes bus pass sales and invoicing
Assists with ACCESS/ADA Ride eligibility documentation
Monitors and stocks bus schedule inventory at community sites/outlets
Formulates trip plans via written or verbal communication
Assists customers with lost and found items
Manages trip requests, negotiates times, and aligns customers with available regional transportation options to best fit their needs
Manages and processes incoming and outgoing mail and packages, including bid responses
Processes pass sales for walk-ins, over the phone, by mail or via invoice
Maintains a professional and courteous demeanor at all times
Assist with monitoring the volunteer ride requests
Monitors non-emergency medical trips to ensure all are scheduled for the following day
Data entry for new clients, including adding clients, making revisions to client information, completing reservations, and/or cancellations using licensed software for all services
Navigate and assist persons with information regarding the fixed route system by using the licensed software
Navigate and assist clients with the mobile ticketing services
Holds confidential discussions with the Transportation Services Manager as needed
Other duties as assigned