Bilingual Claims Specialist/Workforce Consultant-Boise, ID  

    English/Spanish Fluency is required
    Monday- Friday, 8 am – 5 pm
    Temp-to-hire
    Opportunity for future full-time employment
    $20.40 per hour, 40 hours per week
    Excellent opportunity working in a State agency

Duties:

    Provide translation and technology assistance to callers for the unemployment benefits program
    Provide detailed and clear instructions regarding the unemployment insurance process
    Interpret the claimant’s rights and responsibilities
    Explain and interpret processes, procedures, options, and program rules
    Explain eligibility and program qualifications
    Question callers to obtain detailed information via fact-finding interviews
    Review records for accuracy and completeness, access data, and update records
    Research databases for claimant information and required documents
    Review submitted information, forms, applications, etc., for accuracy and completeness
    Provide outstanding customer service and administrative support

 
Requirements:

    English/Spanish fluency *reading and speaking
    Able to pass a background check and drug screen
    Experience using Microsoft Office Suite, specifically Word, Outlook, and Excel
    Type a minimum of 35 WPM with a high-level of accuracy
    Excellent customer service skills
    Strong administrative skills

Why work for Personnel Plus, Inc.

    As the area's largest Staffing Service, we value adding you as a member of our great team
    Your application will be considered for many urgent openings
    Apply Today - work today
    Flex pay - choose Direct Deposit, pay card, or paper check
    Health Benefits - Medical, Dental, Vision, Disability, Life Insurance
    Referral Hiring Incentives
    We never charge a fee