TRS2 – IRIS Help Desk - Personal Immunization Records  

Personnel Plus is NOW HIRING a Technical Records Specialist II for a state agency in Boise, ID
•    Hybrid position- In office AND remote
•    Excellent opportunity to work with a state public health agency
•    Monday – Friday, 8 am- 5 pm
•    $17.80 p/h
DUTIES:
•    The Technical Records Specialist 2 (TRS2) provides first-level support to internal and external customers involved with Idaho’s Immunization Reminder Information System (IRIS) and the launch of a personal immunization record access, which will work in conjunction with IRIS to allow individuals access to their immunization records through a secure app
•    The TRS2 position will be on a team of help desk users and assist with launching the personal immunization record access
•    Communicates known solutions to end-users by referencing existing process and policy documentation and escalates new issues and clarification or solutions to subject matter experts
REQUIREMENTS:
•    Requires excellent customer service skills and experience
•    Experience monitoring a records system to identify and correct errors
•    Experience researching a variety of sources to resolve problems
•    Display reliability, excellent communication skills, attention to detail, and a high level of professionalism
•    Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments
•    Must have reliable internet/wifi connection for remote work. All other computer equipment will be provided