The collections unit is involved in employer account maintenance and other integrity activities. The TRS2’s will use a variety of resources to identify potential employer or claimant liability. Strong data entry skills and a high level of accuracy are required.


  Example of Duties:  
 
•      Advise debtors of payment options, legal obligation to pay, and execute payment agreements;
•    Frequent contact with internal and external customers, which requires good public relation skills;
•    Locate responsible parties using skip-tracing methods;
•    Maintain collection caseload to ensure compliance with payment agreement;
•    Utilize considerable independence and exercise discretion in applying tax and benefit collection laws, regulation, policies, procedures;
•    Problem-solving and negotiation skills with authority to act on decisions made;
•    Analyze delinquent account records to determine appropriate and cost-effective collection program;
•    Provide guidance and assistance regarding complex program rules and regulations to office staff and external customers
 
 Minimum Qualifications:      
     
Experience:
 
•    Monitoring record systems to identify and correct errors;
•    Analyzing information and researching a variety of sources to identify and resolve problems or issues;
•    Ability to work with individuals from varying cultural and socio-economic backgrounds in stressful situations;
•    Entering and retrieving data using a computerized record system;
•    Composing and proofreading business correspondence

Requirements:

•    Clean background
•    Ability to commit to the assignment for 6+ months
•    Ability to use Word, Excel, Outlook, and other applications to research and manage a substantial workload.
•    Must type at least 50 WPM with high accuracy

Shift:
•    Monday-Friday 8:00 am-5:00 pm, 40 hours per week.


This is an excellent opportunity with a state agency in Boise, ID. Apply today!